Technology and business processes linked to fighting Information Security 


Technology Briefs:

Network and Server Infrastructure Services

Two levels of MMS are available:

Our solution proactively monitors the health of your server and network infrastructure: industry standard monitoring checks the availability and performance of RceenWindows & Linux operating system services, event logs, SNMP based network devices as well as hardware errors. GT personnel reviews incoming alerts and log files to quickly pinpoint an issue and proceed with pre-defined standard operating procedures (SOPs) for remediation. If the SOPs fail to resolve the problem, the ticket is updated and immediately escalated to a designated ISP vendor for resolution of the issue.

Profit from full remediation and management of your server and network infrastructure: in addition to monitoring, SOP remediation and full resolution of problems or issues, GT personnel reviews incoming alerts and log files to quickly pinpoint an issue and remediate the problem. If the GT personnel is unable to resolve the problem, the ticket will be updated with detailed troubleshooting steps and immediately escalated to the vendor Tech Support1 or ISP vendor for further troubleshooting and full resolution.

Reduce the risk of system failure or outages with GT SBS AID and MANAGE. Services include Windows patch management2 for operating systems, as well as proactive Anti-virus definition updates, Active Directory (AD) and Exchange health checks. GT will approve all major updates performed.

Weekly and monthly reporting is provided and reports are available on demand for both GT SBS AID and MANAGE services. GT reports provide valuable data for GT to regularly assess the overall health of your IT infrastructure under management. 


Preventive Maintenance and Reporting

Reduce the risk of system failure or outages with GT SBS AID and MANAGE. Services include Windows patch management2 for operating systems, as well as proactive Anti-virus definition updates, Active Directory (AD) and Exchange health checks. GT will approve all major updates performed.

Weekly and monthly reporting is provided and reports are available on demand for both GT SBS AID and MANAGE services. GT reports provide valuable data for GT to regularly assess the overall health of your IT infrastructure under management.


1 – Microsoft Vendor Tech Support Included. Must have valid vendors’ maintenance/technical agreement for Network devices, Non-Microsoft or 3rd party applications, and Anti-virus products. Expiration of maintenance/technical support agreement places limits on AID & MANAGE services. Software & hardware put into ‘End of Life’ phase by vendor will be limited to AID & MANAGE service only.

2 – Default Windows patch Management includes Security & Critical patches. Genuine Windows license is the responsibility of the customer.

3 – Customer or solution providers should authorize GT personnel to escalate link failures to ISP vendor. Valid support contracts managed by the customer.

4- MACs for AD, Exchange mail boxes, Blackberry, Terminal servers and Citrix are included.



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